+44 7397 672235

info@fbsdoors.co.uk

Shipping Policy

UK-Wide Delivery Information

FBS Doors Limited is committed to excellence and the satisfaction of our customers. We proudly offer UK-wide shipping services and work hard to get your order to you as soon as possible. Please consider any public holidays that may impact delivery times. Same-day dispatch is available where applicable.

Standard Orders
5–7 Days

All standard door products processed and dispatched within 5–7 working days.

Bespoke Orders
5–7 Weeks

External Steel Door Sets and External Composite Door Sets made to order.

Shipping

All standard orders are processed and shipped within 5–7 days. However, bespoke orders for External Steel Door Sets and External Composite Door Sets are processed and shipped within 5–7 weeks.

Orders are not shipped or delivered on weekends or public holidays. During periods of high order volume, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there is a significant delay, we will contact you via email.

Wrong Address Disclaimer

It is the customer's responsibility to ensure the shipping address provided is correct. We aim to process and dispatch orders quickly, so there is only a limited window to correct an address after an order is placed. Please contact us immediately if you believe you have provided an incorrect address.

Undeliverable Orders

Orders returned to us as undeliverable due to incorrect shipping information may be subject to a restocking fee, determined at our discretion.

Lost / Stolen Packages

FBS Doors Limited is not responsible for lost or stolen packages. If your tracking information shows that a package has been delivered but you have not received it, please report the issue to your local authorities and the delivery carrier.

Return Request Days

FBS Doors Limited allows returns within 14 days of delivery. Items must be unopened and unused. Please refer to our Return Policy for full details.

Out of Stock Item Process

If an item is out of stock, FBS Doors will hold the order and dispatch once all items are back in stock. Orders will be shipped as a single shipment.

Import Duty and Taxes

For orders where import duties and taxes apply, you may have the option to pre-pay these charges. Where applicable, FBS Doors can include the amount in the order total.

Acceptance

By accessing our site and placing an order, you accept the terms of this Shipping Policy.

Contact Information

For any inquiries or assistance, please get in touch with us:

FBS Doors Limited
Unit 6, Wood Street, Dewsbury, West Yorkshire, England, WF13 1QU

Hours: Mon–Fri, 9:00 AM–5:30 PM

Phone: +44 7397 672235  |  +44 330 118 0919

Email: info@fbsdoors.co.uk